Privacy Policy

Our Commitment to Your Privacy

At Eastern Wander, we are committed to protecting the privacy of personal information in our custody or control. This Privacy Policy explains how we collect, use, disclose and safeguard personal information provided to us. As a provider of customized travel services, we collect, use and disclose personal information of travelers and individuals arranging or requesting travel services.

Core Privacy Principles:

1Accountability

Eastern Wander is responsible for personal information in its custody or under its control. We require third-party contractors and service providers handling personal information on our behalf to maintain comparable levels of privacy protection. We have designated responsible personnel to oversee compliance with this Privacy Policy and applicable privacy laws.

2Identifying Purposes

The primary purposes for which Eastern Wander collects personal information include:

• Responding to inquiries and fulfilling requests
• Providing customized travel services and travel arrangements
• Understanding traveler preferences and special requirements
• Processing payments
• Sending newsletters, promotional content and marketing communications
• Improving products, services and website functionality
• Conducting analytics, fraud prevention and security monitoring
• Conducting surveys, promotions and advertising campaigns
• Generating aggregated or anonymized statistical data
• Complying with legal and regulatory obligations

3Consent

Eastern Wander provides customized travel services and requires certain personal information to complete travel arrangements.

Personal information collected may include:

• Name
• Address
• Passport and visa information
• Emergency contact details
• Email address
• Phone number
• Financial information
• Travel preferences

We may also collect sensitive personal information related to travel arrangements, including medical conditions, allergies, disabilities or special accommodation requests, only where voluntarily provided by the Traveler.

In order to complete travel arrangements, we may share personal information with travel suppliers including airlines, hotels, transportation providers, activity operators and other service providers. If a Traveler chooses not to provide necessary personal information, we may be unable to provide requested services.

4Limiting Collection

Eastern Wander limits the collection of personal information to what is reasonably necessary for the purposes identified in this Privacy Policy.

Children Under 18

Eastern Wander does not knowingly collect personal information online from individuals under the age of 18 without parental consent. If we become aware that information has been collected from a minor without appropriate consent, we will delete such information as required by applicable law.

5Limiting Use, Disclosure and Retention

Eastern Wander uses and discloses personal information only for the purposes described in this Privacy Policy or as required by law. We may disclose personal information to:

• Service Providers and Vendors — Including travel suppliers, payment processors, technology providers and customer support providers
• Travel Agents — Where travel arrangements are coordinated through an Agent
• Professional Advisors — Including lawyers, accountants, insurers and financial advisors
• Business Partners — Where you request services provided jointly with third parties
• Legal Authorities — Where disclosure is required by law, subpoena, legal process or government request
• Protection of Rights — To enforce our Terms of Use, prevent fraud, investigate security incidents

We may use anonymized or aggregated data for analytical, operational or business purposes. This Privacy Policy does not apply to third-party websites or services linked from our website.

6Accuracy

Eastern Wander uses commercially reasonable efforts to ensure personal information is accurate, complete and up to date where necessary for the purposes for which it is used. We rely upon Travelers and Agents to provide accurate and current information.

7Safeguarding Information

Eastern Wander takes commercially reasonable physical, administrative and technical measures to safeguard personal information against unauthorized access, disclosure, loss, misuse or destruction. However, no internet transmission or storage system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

8Cookies and Data Collection; Advertising

Our website may use cookies, web beacons and similar technologies to improve user experience, analyze website traffic and personalize content.

Cookies may collect information such as:

• Browser type
• Device information
• IP address
• Website usage patterns
• Pages visited
• Dates and times of access

You may disable cookies through your browser settings, though certain website features may not function properly. We may also use analytics services such as Google Analytics to understand website usage and improve services. Third-party advertising providers may use cookies and similar technologies to provide relevant advertisements.

9Openness

Eastern Wander makes information available regarding its privacy policies and practices through this Privacy Policy. If you have questions regarding our privacy practices, you may contact us at:

10Choices and Access

You may opt out of receiving marketing communications from Eastern Wander at any time by clicking “Unsubscribe” in marketing emails or contacting us at concierge@easternwander.com.

Please note that even if you opt out of marketing communications, we may still send administrative or service-related messages. You may also request access to, correction of, or deletion of your personal information where permitted by applicable law. Certain information may need to be retained for legal, operational or recordkeeping purposes.

11Handling Complaints and Suggestions

Questions, concerns or complaints regarding this Privacy Policy or our privacy practices may be submitted to:

If a Traveler believes that their personal information has been misused, they may submit a written complaint describing the issue. Eastern Wander will make reasonable efforts to investigate and resolve legitimate privacy complaints in accordance with applicable law.